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Case Study: Florida Ambulatory Surgery Center


This multi-specialty surgery center was struggling to maintain a steady revenue stream. Serbin was engaged to provide a revenue cycle evaluation and recommendations.


Evaluation of the business office functions revealed the following:

  • Lower than normal fee schedule

  • Few managed care contracts

  • Current managed care contracts with poor terms

  • Inexperienced revenue cycle team

  • Insufficient insurance verification

  • Inaccurate coding

  • Insufficient financial policies


The ASC's governing body engaged Serbin to provide revenue cycle management. Within a few months, Serbin accomplished the following:

  • Revised fee schedule to reflect current fees prevalent in area and established a minimum fee

  • Assisted in reviewing and renegotiating managed care contracts for better rates

  • Assisted in negotiating additional managed care contracts

  • Provided facility with business office policies and procedures, including financial policies

  • Provided forms, tools and education to scheduling, insurance verification and patient financial counseling personnel

  • Provided compliance policies and procedures

  • Increased revenue and decreased days in accounts receivable (A/R) through Serbin's optimized coding and efficient revenue cycle management