Ask Caryl: Preventing ASC Revenue Cycle Discrepancies

Q: What do you recommend to prevent revenue cycle discrepancies?

Caryl Serbin: Audits, audits, audits! Check for accuracy and timeliness. Develop an audit form to help you. Your business office coordinator and administrator should both be involved in performing weekly and monthly audits for all departments:

  • Scheduling

  • Insurance verification

  • Patient financial counseling

  • Registration

  • Coding

  • Charge posting/claim submission

  • Collections

  • Payment posting

Every step in the billing process is important to maintaining a consistent revenue stream. Suggested evaluations to include in your audits are as follows:

  • Balance your daily coding report with your schedule.

  • Balance your daily charge entries with your charge posting batch.

  • Balance your deposit with your payment posting batch.

  • Balance your deposit with your checks/cash/credit cards.

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